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“Stay connected”:穆爾電子的營運哲學與工匠精神

供稿:穆爾電子元器件(上海)有限公司 2019/10/12 15:41:07
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“Stay connected”,這是穆爾電子中國一以貫之的公司理念。一方面,作為一個在機械和系統工程領域中,從開關柜內,到接口,再到總線產品領域的領導者,穆爾電子一直致力于提供可靠耐用的連接件產品。另一方面,更重要的是穆爾電子始終堅持在客戶身邊,與客戶一同設計開發,緊密聯系,靈活定制。“連接”——這是穆爾電子厚積薄發的營運哲學之道,也是穆爾電子精雕細琢的工匠精神所在。

Stay Connected is the consistent corporate philosophy of Murrelektronik China. As a leader in cabinets, interfaces and fieldbus for the of mechanical and engineering systems, Murrelektronik has been committed to providing reliable and durable connectors. More importantly, Murrelektronik always stand beside customers, bonding over joint efforts in design and development as well as flexible customization. “Connection” not only Murrelektronik's business philosophy but also its craftsmanship spirit. 

9月17日,一年一度的工博會在上海如期拉開帷幕。作為中國連接器系統市場的龍頭企業,穆爾電子中國在展會上備受矚目。在德國工業4.0及中國制造2025戰略的時代大背景下,為了更好地把握中國連接器系統市場的發展脈搏及探求中國制造商的自動化進程之路,gongkong?在上海工博會上對話穆爾電子元器件(上海)有限公司總經理徐建國博士,帶領讀者一同走進穆爾電子的“連接”哲學。

The annual IAS (Industrial Automation Show) was kicked off in Shanghai as scheduled on September 17. As the leading company in Chinese connector system market, Murrelektronik China has gained much attention during the fair. Against the background of Germany's "Industry 4.0" plan and "Made in China 2025" strategy, in order to better respond to the trend of Chinese connector system market and explore the path of Chinese manufacturers' automation process, gongkong? talked with Dr. Xu Jianguo, General Manager of Murrelektronik Components (Shanghai) Co., Ltd. at IAS, facilitating readers' understanding of Murrelektronik 's “Connection” Philosophy. 

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穆爾電子元器件(上海)有限公司總經理徐建國博士

Dr. Xu Jianguo, General Manager of Murrelektronik Components (Shanghai) Co., Ltd. 

一、產品連接之技:品質為本,智能加持

I. The Technology of Product Connection: Quality-oriented, Intelligence blessing 

與我們傳統的對連接器的認知不同,徐建國總經理談到,傳輸不是簡單地連接上下端軟件的一條線,而是類似于人的中樞神經,是一整個復雜而精密的傳輸系統。需要對收集到的海量數據進行清洗、過濾,計算、分析,分類、簡化,最終才將處理好的有效數據智能化上傳至云。尤其是在工業4.0時代下,數據量級指數性增加但處理速度卻要求更快,傳輸系統不僅需要具備基本的輸送功能,還需要配備技術能力,包括對錯誤數據的判斷能力,對優質數據的擇選能力等等。

Different from traditional knowledge of connectors, General Manager Dr. Xu Jianguo said that transmission is a complex and sophisticated transmission system similar to the human central nervous system, rather than a simple line connecting the upper and lower ends of software. It is necessary to clean, filter, calculate, analyze, classify and simplify the collected massive data before finally uploading the processed effective data to the cloud intelligently. Especially in the era of "Industry 4.0", the data magnitude increases exponentially, and the processing speed needs to be faster. The transmission system not only needs to have the basic transport function, but also needs to be equipped with technical capabilities, including the ability to judge wrong data, to select high-quality data and so on. 

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近年來,在“智能制造”的國家政策導向的推動下,涉及智能制造的工業自動控制裝置、工業機器人、智能化成套裝備、智能終端產品前景會更好。穆爾電子的產品和技術一直快速適應這些行業需求的更新換代,并廣泛的應于這些行業。比如穆爾電子提出的“零控制柜”理念以及為這一理念所開發的產品和技術,包括IP67電源系統,IP67交換機,IP67-IO模塊,Cube67的診斷系統及Murrelektronik云。以及在中國工廠增加投入的高效自動化生產線,都正在朝著智能化的方向邁進。

In recent years, driven by the national policy of “Intelligent Manufacturing”, industrial automatic control devices, industrial robots, complete sets of intelligent equipment and intelligent terminal products will have better prospects as their manufacturing will be in line with the concept of intelligent manufacturing. Having always rapidly adapted to the upgrading requirements of these industries, Murrelektronik's products and technology are widely used, including the concept of “Zero Cabinet” proposed by Murrelektronik, and the products and technologies developed for this concept, including IP67 power supply system, IP67 switch, IP67-IO module, Cube 67 diagnostic gateway and Murrelektronik Cloud, In addition, the high-efficiency automatic production lines that have been increased in Chinese factories are moving towards the direction of intelligence. 

穆爾電子對智能化的重視并不意味著對原有產品的忽視,相反,穆爾電子一直在品質上精耕細作,發揮著企業的工匠精神。“我們不斷的在我們的強勢行業,如汽車、機床、非標、食品包裝、物流、電梯、紡織等上發光發熱, 不斷創新, 使我們的核心進口產品一直居于行業首位, 并與我們的客戶一起設計開發,緊密聯系,靈活定制。特別是我們的MVK模塊, 投入市場多年以來, 在汽車行業占據著不可動搖的地位。”

Murrelektronik's emphasis on intelligence does not mean the neglect of the traditional products. On the contrary, Murrelektronik has been always working hard to improve quality, demonstrating the craftsmanship spirit of the enterprise. "We are ceaselessly innovating and contributing to the industries that we are good at, such as automobiles, machine tools, customized, food packaging, logistics, elevators, textile, etc., ensuring that our core imported products have always been at the top of the industry. And we bond with our customers over joint efforts in design and development as well as flexible customization. In particular, our MVK module, which has been put into market for many years, occupies a leading position in the automotive industry." 

“還有我們的新行業,如新能源、造船、重工、IT等行業,一直都在精耕細作,取得了有所未有的突破。”徐總經理這種對待產品嚴謹細致的精神,帶領著穆爾電子的營業額從2014年到2018年一路增長,實現了5年時間100%的增長,一步步成長為中國連接器系統市場的領軍企業。

“And we have also made unprecedented breakthroughs in such new industries as new energy, shipbuilding, construction industry and IT." With the rigorous and meticulous attitude towards products, General Manager Dr. Xu Jianguo has led Murrelektronik to increase the sales volume from 2014 to 2018. Murrelektronik achieved a 100% growth during the five years, gradually becoming the leading company in Chinese connector system market. 

二、市場連接之法:深耕中國,開拓創新

II. The Way of Market Connection: Committed to further developing the Chinese market by exploration and innovation 

如何將企業與市場更緊密地連接,使產品與服務更順暢地進入市場,不同的企業各有其獨特的做法。在1997-2013的16年間,穆爾電子像大多數“外來客”一樣處于摸索階段,出現了各種對中國市場的“水土不服”。但自2014年徐建國總經理到來,穆爾電子便依據其提出的“扎根中國生產,服務中國市場”的戰略,迎來了真正意義上的厚積薄發。

Different companies have their own methods on how to connect company with markets more closely, so that products and services can enter the market more smoothly. Murrelektronik, just like most "outsiders", was in the exploration stage during the 16 years from 1997 to 2013, encountering various problems in the Chinese market. However, since the arrival of General Manager Dr. Xu Jianguo in 2014, Murrelektronik has developed rapidly based on its strategy of "Rooted in China's production while serving the Chinese market". 

對于深耕中國的戰略,徐總經理對此解釋道:“有行業數據顯示,中國連接系統市場已經占據全球30%的份額,增速是全球市場增速的兩倍。中國是未來市場規模發展潛力最大的國家。而穆爾電子的連接系統因深厚的技術積累幾十年, 及遍布全球強大又完善的市場網絡, 一直保持著良好的售前、售中、售后服務。幾乎占據了全球較高的市場份額。在近五年,我們積極在中國市場參與競爭,在市場反饋過程中,不斷的調整公司戰略及市場策略。”

As for the strategy of furthering developing in Chinese market, General Manager Dr. Xu Jianguo explained: "According to industry data, China's connection system market accounts for 30% of the global market, with the growth rate twice that of the global market. China is the country with the greatest potential for market scale development in the future. Murrelektronik has been maintaining good pre-sale, in-sale and after-sale services for the connection system for decades because of its advanced technology as well as the strong and perfect market network all across  the world. It has almost occupied the highest market share in the world. We have actively participated in the competition in the Chinese market in the past five years. And we have constantly adjusted the company's strategy and market tactics based on the market feedback." 

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“中國作為發展中的最大國家,很多產業都在處于飛速發展階段。雖然和最初的“藍海”相比,連接器系統市場已經趨于穩定和成熟, 但是隨著德國工業4.0及中國制造2025戰略的提出, 這是一種超高效的計劃, 當然也對我們及各行各業提出了更高的要求。”

"Many industries of China, the largest developing country, are in the stage of rapid development. Compared with the initial “Blue Ocean”, the connector system market has become stable and mature. However, Germany's "Industry 4.0" and "Made in China 2025" strategy have presented higher requirements for us and various industries.” 

在今天, 穆爾電子已在上海的生產基地實現了50%國產化,連接器甚至達到98%國產化率,所選用的生產制造設備及工藝使以前進口的貨期4-6周縮短至1周。不僅提高了生產效率,還在保證質量至上的同時盡可能降低了成本。在從求利轉變成求量的市場變革中, 穆爾電子使中國的客戶真正體驗到了其高性價比的產品和專業技術給他們設備及行業帶來的全新體驗和變化。

Today, Murrelektronik has achieved 50% localization rate in Shanghai production base, the connectors even achieve 98% localization rate. Selected the same manufacturing equipment and technology with German,and shorten the period of imported goods from 4 to 6 weeks to 1 week. It not only improves the production efficiency, but also minimizes the cost while guaranteeing the quality. In the transformation from profit-seeking market to quality-oriented market, Murrelektronik has enabled Chinese customers to truly experience the brand-new feelings and changes of cost-effective products and professional technology to their equipment and industries. 

三、服務連接之道:客戶至上,超越期望

III. The Way of Service Connection: Customer First, Beyond Expectation 

時刻與客戶連接,保證服務暢通抵達。“無論你在世界哪里,都有 2700多名的員工和40多個銷售公司,時刻聆聽著您的問題、建議和要求。”這種“從根源消除投訴”的服務理念,是穆爾電子在客戶滿意度、品牌認可度方面得到廣大客戶的認可的重要方法。

Connect with customers at all times and ensure smooth service. "With more than 2700 employees and over 40 sales companies, we will always listen to your questions, suggestions and requirements no matter where you are." This service concept of "eliminating complaints from the root" has played an important role for Murrelektronik to be recognized by customers in terms of customer satisfaction and brand recognition. 

雖然近幾年,國內連接系統廠商擴張快,越來越多的進入到市場中,但主要集中在一些技術含量不高的行業。“但是我們的客戶對產品的穩定性及專業性預期也越來越高。”徐總經理向我們表達了穆爾電子的自信心。“接下來, 我們會全力以赴加大穆爾電子品牌效應對中國市場及整個行業的影響力,使其快速持續在中國市場開枝散葉。以優質的產品技術和服務,滿足并超越客戶期望。以市場為導向進一步提升競爭力, 用我們的專業及誠信為行業領軍,為所有用戶創造價值。”

Although an increasing number of domestic connection system manufacturers have expanded rapidly and entered the market in recent years, they mainly are concentrated in some industries with lower technology content. "But our customers are having higher expectations for product stability and professionalism." General Manager Dr. Xu Jianguo expressed to us the confidence of Murrelektronik. "Next, we will make every effort to increase the influence of Murrelektronik's brand effect on the Chinese market and the industry as a whole, so that it can continue to set up its branches in the Chinese market rapidly, meeting and exceeding customer expectations with high-quality product, technology and services. We will further enhance competitiveness by being market-oriented, and lead the industry with our professionalism and integrity, creating value for all users." 

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此外,定制化服務也是穆爾電子抓住客戶、實現客戶高吸引、高留存、高活躍的重要手段。尤其是在中國大力推廣智能制造的背景下,工業4.0和中國制造2025戰略使得客戶開始更多的要求高效率、高度個性化、高度柔性、高度自動化地產品和服務,以往大批量標準化的東西越來越少,需求的多樣化必然要求產品的定制化。穆爾電子“特殊需求一件起定制”的貼心服務,為其占據更大的市場份額提供了可能。

In addition, customized service is also an important means for Murrelektronik to attract customers, retention them and have close contact with them. Especially in the context of China's vigorous promotion for intelligent manufacturing, "Industry 4.0" and "Made in China 2025"strategy will ensure that the customers will have higher requirements for products and services with more efficiency and higher personalization, flexibilty and automation. Large quantities of standardized products in the past will become fewer and fewer, and the diversification of demand will definitely require customization of products. By providing services of "Meeting Customization Needs", Murrelektronik makes it possible to occupy a larger market share. 

四、未來連接之路:緊貼時代,抓住機遇

IV. The Way to Connect in the Future: Keep Pace with the Era and Seize Opportunities 

一家企業想要長立于行業的頂峰,就不能止步不前、滿足于現在,只有不斷進行自我革新,在連接現在與未來的通路上緊跟甚至超越未來,才有生機、才能壯大。在這個機遇與風險并存的時代,不積極擁抱變化、不把握時代脈搏,企業就必然走向衰敗。

If an company wants to stay at the top of the industry, it shall neither stop nor be satisfied with the present. It can only grow vigorously and be prosperous by constantly reinventing itself, keeping up with or even be ahead of the times in the road of connecting the present to the future. In this era where opportunities and risks coexist, enterprises will inevitably decline if they do not actively embrace change and respond to the trends of the times. 

對于制造業而言,內外環境的變化,也給穆爾電子帶來了前所未有的挑戰。傳統強勢的汽車、機床、電子在2019年出現下滑,為了把這三個行業對于穆爾電子的影響降到最低,穆爾電子已經有條不紊的開發一些新的領域。

For the manufacturing industry, changes in the internal and external environment have also brought unprecedented challenges to Murrelektronik. Industries such as automobile, machine tool and electronic, which used to be very strong in terms of Murrelektronik's sales volume, declined in 2019. In order to minimize the impact brought by these three industries, Murrelektronik has systematically developed some new fields. 

徐總經理告訴工控小編,目前穆爾電子正在開發的新領域包括:

1)國家正在推行“一帶一路”戰略,使我們在盾構機、造船、軌道及交通行業看到了新的增長點。

2)汽車行業,中國經濟經過了這一輪新的調整后會繼續保持增長,中國人均汽車擁有量與發達國家相比還很低,中國潛在的汽車需求量仍然巨大。新能源汽車作為新鮮血液補充到汽車市場中,環保概念和國家政策的各項出臺都是為了讓新能源汽車去替代傳統汽車。我們一直都致力于為新能源汽車提供創新的應用解決方案并推動其超越自動化。

3)生物醫藥行業,近年來我們在生物制藥方面的創新能力與發達國家差距正在不斷縮小,各類新藥和檢查設備有質的突破。中國人口基數大,具有大量的需求。高、精、尖制藥和檢查設備都在國內實現本地化的生產,穆爾電子可以為客戶提供從柜內到現場一站式的連接產品。

4)環境保護行業,隨著國家對環境保護越來越重視,我國對治理空氣、處理污水、土地修復方面的需求很大。穆爾電子連接系統技術可以提供適應這種特殊環境下的應用。

5) 新能源行業: 包括太陽能、核能、風能、海洋能等,世界發達國家和地區都把發展新能源作為順應科技潮流,推進產業結構調整的重要舉措。我國也相繼出臺了一系列的扶植政策。我們已經與國內一流的太陽能、風能、核能客戶進行了緊密合作,已經從我們的產品技術和解決方案中獲益。”

General manager Dr. Xu Jianguo told the editor, the industries that Murrelektronik is developing include the followings: 

1) the strategy of "One Belt and One Road" adopted by China make us see new growth points in shield machines, shipbuilding, rail and transportation industries. 

2)The automobile industry will enjoy further growth after China's economy has gone through this new round of adjustment. Compared with developed countries, China's per capita automobile ownership is still very low, and China's potential demand for automobiles is still huge. New energy vehicles are added to the automotive market as fresh blood. The concept of environmental protection and the introduction of national policies all aim to replace traditional vehicles with new energy vehicles. We have been committed to providing innovative application solutions for new energy vehicles and pushing them beyond automation. 

3)With great breakthroughs in various new drugs and inspection equipment being made, the gap of innovative ability in biopharmaceutical industry between us and developed countries is narrowing in recent years. China has a huge population which ensures the great demand. High, precision, sophisticated pharmaceutical and inspection equipment are manufactured in China. Murrelektronik can provide customers with one-stop connection products from cabinet to field. 

4)Environmental protection industry. China has a great demand for air control, sewage treatment and land restoration as it is paying increasingly more attention to environmental protection. Murrelektronik 's electronic connection system technology can provide applications adapted to this particular environment. 

5) New energy industry, including solar energy, nuclear energy, wind energy, marine energy, etc. The developed countries and regions in the world regard the development of new energy as an important measure to conform to the trend of science and technology and to promote industrial restructuring. China has also introduced a series of support policies. Having worked closely with the first-class customers of solar, wind and nuclear energy in China, we have benefited from our products, technology as well as solutions.” 

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同時,5G將投入到商用,由于云計算、物聯網、移動互聯網與大數據技術的應用使得海量的生產數據能夠實時地采集、監控和分析,信息獲取的途徑更加便捷,生產環節之間的聯系和互動更為緊密,數據的快速處理能力也得到顯著提高,打造虛實融合的數字化工廠成為可能。徐總經理認為,智能汽車、智能醫療、智能家居、機器人領域都存在很大的應用前景。“穆爾電子多年來一直在汽車、物流、機器人等領域專注研發高效智能的產品技術應用,我們早已為這場新興技術的到來為客戶做好了一系列產品和技術儲備。”

Meanwhile, 5G will be put into commercial use. Massive production data can be collected, monitored and analyzed in real time because of the application of cloud computing, internet of things, mobile Internet and big data technology. While it is more convenient to acquire information, the connections and interactions between production links are closer, and the ability of fast data processing has been significantly improved. All of these make it possible to build a digital chemical plant featuring mix of virtual and actual reality. General Manager Dr. Xu Jianguo believes that there are great application prospects in the fields of intelligent cars, intelligent medical treatment, smart home and robot. “Murrelektronik has been devoted to the research and development of efficient and intelligent product and technology applications in automotive, logistics, robot and other fields for many years. We have already made a series of products and technical reserves for customers and the arrival of this emerging technology." 

對于今年的發展戰略,徐總經理介紹,面向未來發展,穆爾電子將遵循工業4.0 和中國制造2025發展戰略,專注國家重點行業和重點領域,研發和生產市場急需的產品和技術,繼續為客戶提供性價比更高的連接系統解決方案和一流的服務,引領客戶向高智能,高效率,高安全和低成本的連接系統應用方向發展。穆爾電子將進一步本土化,擴大國內生產規模和研發能力,使得生產和服務更加貼近市場,貼進客戶。

For this year's development strategy, General Manager Dr. Xu Jianguo said that for future development, Murrelektronik will follow the development strategy of Industry 4.0 and Made in China 2025, focus on key industries and fields of China, develop and produce products and technologies urgently needed by the market, continue to provide customers with cost-effective connection system solutions and first-class services, and lead customers to develop towards high intelligence and efficiency, high security and low cost connection system application. Murrelektronik will further localize, expand the domestic production scale and R&D capability, so that it can provide production and service are closer to the market and customers. 

此外,徐總經理還指出了銷售任務的重要性。“我們要在全國范圍內,進一步增加銷售網點和辦事處,進一步擴大我們的銷售隊伍,深化團隊建設,為我們的客戶提供一流的銷售及技術服務。未來5年內我們的銷售額還要翻一番。”

In addition, General Manager Dr. Xu Jianguo pointed out the importance of sales tasks. "We will further increase sales outlets and offices nationwide, further expand our sales force, deepen team building, and provide our customers with first-class sales and technical services. Our sales volume will double in the next five years.” 

穆爾電子的成功,是制造業在工業4.0和中國制造2025戰略背景下抓住機遇、成功突破的標桿性案例。讓我們期待穆爾電子能夠在開拓新的市場與領域上持續發力,在深耕產品和服務上保持匠心,不斷延伸,連接你我,萬物互聯。

The success of Murrelektronik is a perfect example for manufacturing industry to seize opportunities and break through successfully under the background of Industry 4.0 and Made in China 2025. Let's hope that Murrelektronik will continue to develop new markets and fields, focusing on further developing products and services, and be committed to connection. 

審核編輯(王妍)
更多內容請訪問 穆爾電子元器件(上海)有限公司(http://c.gongkong.com/?cid=17956)

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